Privacy Policy | Plans | FAQ

PRIVACY POLICY

Paragon Warranty Corporation ("Company," “PWC”, "we," "us," or "our") 
Last Updated: 09/22/2026

This Privacy Policy explains how Paragon Warranty Corporation collects, uses, discloses, and protects information from visitors to https://paragonwarranty.com  (the "Site") and from consumers who interact with us, including through SMS/text messaging, in connection with vehicle service contracts ("VSCs") sold by our authorized dealer partners and serviced by PWC in Pennsylvania, New Jersey, and other states where we operate.

1. Who We Are
PWC administers and services vehicle service contracts (extended auto warranties) purchased by consumers from participating automobile dealerships. We are not the seller of the contract, the dealer is, but we are the administrator responsible for processing and fulfilling claims under the contract. Our business address is PO Box 246 New Stanton, PA 15672.

2. Information We Collect
We may collect the following categories of information:

  • Contact information: name, mailing address, email address, and phone number (including mobile number)
  • Vehicle information: VIN, make, model, year, mileage, and purchase details
  • Contract information: VSC number, coverage terms, dealer of purchase, and payment/claims history
  • Communications: records of calls, emails, and text messages between you and us, including SMS opt-in/opt-out status
  • Claims data: repair records, invoices, and documentation submitted in connection with a claim

We collect this information directly from you, from the dealer who sold you the contract, and from repair facilities submitting claims on your behalf.

3. How We Use Information
We use your information to:

  • Administer and service your vehicle service contract
  • Process and pay claims
  • Verify eligibility and coverage
  • Communicate with you about your contract, including status updates and confirmations
  • Send you SMS/text messages you have opted in to receive (see Section 4)
  • Comply with legal, regulatory, and contractual obligations
  • Improve our services and prevent fraud

4. SMS/Text Messaging Program
If you provide your mobile phone number and opt in to receive text messages from PWC, the following terms apply:

  • Consent: We only send SMS messages to consumers who have provided express consent, either through (i) a dedicated SMS consent section of the vehicle service contract signed at the time of purchase or (ii) verbally at the time of service/claim intake, in which case consent is documented and logged internally with the date, time, and method of consent.
  • Message frequency: Message frequency varies (e.g., claim status updates, confirmations, and customer service replies).
  • Message and data rates: Message and data rates may apply.
  • Opt-out: You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive messages from us unless you opt in again.
  • Help: Reply HELP for assistance or contact us at contact@paragonwarranty.com  / 1-717-295-2425.
  • No third-party sharing of SMS data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide the messaging service itself (e.g., our SMS platform provider) or as required by law.
  • Carriers not liable: Carriers are not liable for delayed or undelivered messages.

5. How We Share Information
We may share information with:

  • Dealer partners who sold the contract, to verify eligibility and process claims
  • Repair facilities to process and pay claims
  • Service providers who perform functions on our behalf (e.g., payment processing, SMS/email platforms, claims software), under confidentiality obligations
  • Regulators and legal authorities, when required by law, subpoena, or to protect our legal rights
  • Successors, in the event of a merger, acquisition, or sale of business assets

We do not sell your personal information. We do not share SMS opt-in consent data with third parties for their own marketing purposes.

6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. PWC maintains a secure website (HTTPS/SSL encryption) for all data transmission.

7. Data Retention
We retain your information for as long as necessary to service your contract and fulfill claims, and thereafter as required by applicable Pennsylvania and New Jersey insurance/service contract regulations and record-keeping requirements.

8. Your Choices and Rights

  • You may opt out of SMS communications at any time (see Section 4)
  • You may contact us to request access to, correction of, or deletion of your personal information, subject to our legal and contractual retention obligations
  • You may unsubscribe from marketing emails using the link provided in those emails

9. Children's Privacy
Our services are intended for adults entering into vehicle service contracts. We do not knowingly collect information from individuals under 18.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the date of the most recent revision. Material changes will be posted on this page.

11. Contact Us
If you have questions about this Privacy Policy or your information, contact us at:

Paragon Warranty Corporation
PO Box 246 New Stanton, PA 15672
Email: contact@paragonwarranty.com
Phone: 1-866-717-2425 (Toll Free)
Phone: 1-717-295-2425
Website: https://paragonwarranty.com/